How to choose the best phone system for your small business
No two businesses are the same. No two decision makers are the same. Therefore to help each reader make their unique decision this blog post aims to discuss the trade-offs of buying phone systems and...
View ArticleHow to create a structured call queueing system for your small business
A recent AT&T study found that 94% of advertising budget is spent attempting to stimulate phone calls and only 6% is spent on handling the call once it comes in. This rings (pardon the pun) true...
View ArticleTeam Communication: How Much is Too Much?
It’s no secret that team communication is important for a business’ success. Every leader or manager understands the benefits of keeping those lines of communication open within and across teams...
View ArticleHow to Provide Better Customer Service
It’s no secret that earning your customers’ trust is the most effective route to success for a business. Customers who trust you will immediately come to you to meet their needs, even if your prices...
View ArticleBuilding a Company with a Placeless Mindset
Remote working certainly isn’t new, but the COVID-19 pandemic has expanded its influence. According to McKinsey & Company (a consulting firm that specializes in strategic management), “Hybrid...
View ArticleThe transition from real hobby to business
When, and how, do I transition my hobby into a real business? As a freelancer, contractor, or aspiring business-owner, you may be asking yourself this question. Whether you’re a solopreneur or...
View ArticleHow to get the most value out of your team video chat meetings
According to an article from CNBC, “67% of workers say spending too much time in meetings distracts them from doing their job.” Clearly, not everyone is a fan of work meetings. Employees have...
View ArticleSmall Business Leadership: How to Build an Amazing Reputation
Reputation is one of the most important words in any small business’ vocabulary. It determines how your customers view you, how people experience your business, how they perceive your messaging and...
View Article10 tips for effective customer support
Obtaining new customers isn’t the only important thing when looking at how to increase revenue and sales. Once you get someone to become a customer, you have to work to maintain that relationship. In...
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